Effective Date: 01 January 2025

At BrooMax (Product of FluxOsmic Tech Private Limited), we aim to provide a seamless commerce and credit experience. As a B2B platform, our products and services are subject to the following refund and cancellation guidelines:

Order Cancellation:

You may request cancellation of your order within 24 hours. After this period, cancellations will only be accepted under exceptional circumstances, such as product unavailability, fraud, or other violations of our terms.

Product Accuracy and Cancellation:

While we strive for accuracy, BrooMax reserves the right to cancel any order due to errors, including technical issues or third-party data discrepancies. In such cases, a full refund will be issued to your original payment method.

Returns and Refunds:

Products procured through BrooMax are generally non-returnable and non-exchangeable. However, if a product is damaged, defective, expired, or incorrectly delivered, a return will be accepted. Refunds for approved returns or cancellations will be processed within 7 working days and credited to the original payment method. Refunds cannot be transferred to alternate payment methods or other accounts.

BrooMax Credit:

If applicable, refunds for cancellations or returns will be processed as BrooMax credits, which can be used for future commerce on our platform. These credits must be used within 60 days and cannot be transferred to other forms of payment.

Don't hesitate to contact our customer support for further assistance or clarification regarding cancellations or refunds. We are here to ensure a smooth and professional experience for all B2B transactions on the BrooMax platform.

For further assistance, please write to us at: hello@broomax.com

Thank you for doing business with us!